1. Where do you ship from?
All orders ship from our main fulfillment location in Cyprus, Europe.
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2. Do you ship worldwide?
Yes — Sketto Project ships worldwide.
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3. How long does shipping take?
Estimated delivery times:
• Cyprus: 1–3 business days
• Europe: 4–10 business days
• USA: 7–15 business days
• Rest of World: 10–20 business days
Delivery times may vary during drops, holidays, or customs delays.
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4. Do U.S. customers pay customs duties?
No.
All U.S. orders ship with prepaid duties.
This means:
• No surprise customs fees
• No payment required on delivery
• Faster and smoother customs clearance
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5. Do international customers (outside the USA) pay duties?
Customers outside the U.S. may be required to pay local customs fees or import taxes, depending on their country’s regulations.
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7. How long is processing time before my order ships?
Processing time is typically 1–3 business days.
During drops or high-demand periods, processing may extend to 2–5 business days.
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8. Will I get tracking for my order?
Yes — all orders come with tracking.
You will receive a tracking link by email as soon as your order ships.
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9. What if my order is delayed or lost?
If your order is significantly delayed or appears lost, email skettoproject@gmail.com and our team will assist you right away.
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10. What if I entered the wrong shipping address?
If your address is incorrect, contact us immediately at skettoproject@gmail.com.
If the order has already shipped, additional shipping fees may apply for resending.
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11. What carriers do you use?
We ship with Cyprus Post and their international partners (USPS and other national carriers) for safe, trackable delivery worldwide.
